When ICI went looking for a new outsourcing partner to handle the recruitment of interns and graduates in Europe, the company had a very clear shopping list. But alongside the objective criteria, the ICI team also wanted a strong working relationship based on mutual understanding and absolute trust. The relationship would be especially critical because ICI were operating a rolling year-round recruitment campaign; the new partner would need to hit the ground running and work alongside existing suppliers, without disrupting the process. It would be, as one contact admitted, ‘like changing the wheels on a moving car’.
